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Q: Can assistants see all data within the organization?

No. The scope of data that the assistant works with is exactly the same as the scope available to the logged-in user. A line employee will receive answers based only on materials assigned to their role, and a manager will see information about their team and documents to which they have access.

Q: On what basis do AI assistants generate responses?

Assistants analyze only data available in the noSilo system, such as competency matrices, knowledge bases, training courses, procedures, SOPs, instructions, regulations, and other documents. They do not have access to the internet, so they do not download any external content and do not create responses based on random information.

Q: How do AI assistants reduce the workload of employees and managers?

Assistants eliminate the need to manually search through documents and systems, automatically highlighting the most important information immediately after a question is asked. Employees resolve issues faster at their workstations, and managers save time on analyses, reports, and preparations for meetings. The number of repetitive questions decreases, downtime is reduced, and the team can focus on the job at hand.

Q: Why use AI assistants in noSilo?

Assistants enable quick decision-making and work based on reliable, up-to-date data sourced directly from the organization's documents. They allow for more efficient use of the company's know-how, eliminate information discrepancies, and increase employee autonomy. One query yields one consistent answer—without the need to consult multiple people on simple issues. AI support translates into increased productivity and quality of work for the entire team.

Q: Where does the Knowledge Assistant get its answers from?

The knowledge assistant uses only the organization's documents: SOPs, instructions, procedures, regulations, laws, health and safety and HR materials, and other materials found in the noSilo Knowledge Base. The assistant does not have access to the internet, so every answer is based solely on current, verified company knowledge.

Q: Can an employee obtain knowledge from documents to which they should not have access?

No. The assistant only uses materials assigned to the role and permissions of a given user. If an employee does not have access to a specific document in the system, the assistant will not search for it or use it in a response. This ensures complete information security and prevents situations in which managerial or specialist knowledge would reach unauthorized persons.

Q: Can the answers be verified at the source?

Yes. Each answer contains a list of sources and links to specific documents and passages on which it is based. The user can immediately go to the original and familiarize themselves with the full context of the procedure or regulation. In addition to quickly confirming the accuracy of the information, the employee can, if necessary, expand their knowledge on their own, knowing exactly where to look for further details.

Q: What areas can the Knowledge Assistant provide answers for?

The assistant answers questions from any area for which the organization has made documents available in the system—these may include HR materials, health and safety instructions, vacation procedures, process SOPs, machine operating instructions, or technical documentation. The scope of responses depends on two factors: the types of sources entered by the company into the Knowledge Base and the user's role, which determines what materials they have access to.

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